Terms and Conditions

‍Updated: May 9th, 2024

Effective Date: April, 2024

1. Introduction

Welcome to C365 Dynamics. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Definitions

  • "Company," "we," "us," "our" refers to C365 Dynamics.
  • "Client," "you," "your" refers to the individual or entity using our services.
  • "Services" refers to IT consulting & engineering, cloud computing with 99.9% SLA, IT evaluation and strategic planning, and software development provided by C365 Dynamics.
  • "SLA" refers to the Service Level Agreement.

3. Scope of Services

3.1 IT Consulting & Engineering

We provide expert advice and technical services to help you design, implement, and maintain your IT infrastructure.

3.2 Cloud Computing with 99.9% SLA

We offer cloud computing services with a guaranteed uptime of 99.9%. This includes hosting, storage, and computing resources.

3.3 IT Evaluation and Strategic Planning

Our team will evaluate your current IT systems and develop strategic plans to enhance performance, security, and efficiency.

3.4 Software Development

We design, develop, and maintain custom software solutions tailored to your business needs.

4. Service Level Agreement (SLA)

4.1 Uptime Guarantee

We guarantee that our cloud computing services will be available 99.9% of the time in any given calendar month, excluding scheduled maintenance and unforeseen events beyond our control.

4.2 Remedies

If we fail to meet the 99.9% uptime guarantee, you may be eligible for service credits. Details and procedures for claiming these credits are outlined in the SLA documentation provided to you.

5. Client Responsibilities

  • Provide accurate and complete information to facilitate service delivery.
  • Ensure timely communication and cooperation with our team.
  • Use our services in compliance with applicable laws and regulations.
  • Maintain the security and confidentiality of your access credentials.

6. Fees and Payment

  • Service fees will be outlined in your service agreement or project proposal.
  • Invoices are due and payable within 14 days from the invoice date unless otherwise agreed.
  • Late payments may incur interest charges as specified in your service agreement.

7. Confidentiality

Both parties agree to keep all confidential information obtained during the course of the engagement private and not to disclose it to any third party without prior written consent, except as required by law.

8. Intellectual Property

8.1 Ownership

All intellectual property rights in any work products, deliverables, or materials created by C365 Dynamics in the course of providing services shall remain the property of C365 Dynamics unless otherwise agreed in writing.

8.2 License

Upon full payment of all fees due, we grant you a non-exclusive, non-transferable license to use the deliverables for your internal business purposes.

9. Warranties and Disclaimers

9.1 Warranties

We warrant that our services will be performed with reasonable skill and care.

9.2 Disclaimers

Except as expressly provided in these terms, we disclaim all other warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with our services shall be limited to the fees paid by you for the services in question. We shall not be liable for any indirect, incidental, consequential, or punitive damages.

11. Termination

11.1 Termination by Client

You may terminate the service agreement by providing 30 days' written notice.

11.2 Termination by Company

We may terminate the service agreement immediately if you breach any terms and fail to remedy the breach within 14 days of receiving notice.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of State of Michigan. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of State of Michigan.

13. Amendments

We may amend these terms and conditions from time to time. Any changes will be effective upon posting on our website. It is your responsibility to review these terms periodically.

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